Often, although we judge ourselves by our intentions, we judge others by their actions. How can we slow down enough to try and understand the intention behind other people’s actions, particularly when they upset or annoy us?
Jennifer Garvey Berger and Keith Johnson, in their book “Simple Habits for Complex Times”, encourage us to take multiple perspectives and to remember that, whatever others do, they tend to do it because they think it’s the right thing to do. They ask us to remember that, in real life, each of us is the hero in our own story. No matter how challenging or difficult someone else’s behaviour may seem to us, the odds are quite good that they might see their behaviour as perfectly reasonable, even heroic.
If we can accept this view, then it might cause us to ask ourselves about their motivations and the rationale for their behaviour. We might ask, “What might be going on for them that I didn’t know about?” or “How am I making sense of this?” and even, “Could I possibly be wrong?” By constructing a number of potential stories to help widen our perspective, we may find we improve our problem-solving ability and our relationships.
Contributor: Our current featured member, Marg Lennon, is an executive coach who provides coaching, mentoring and leadership development consultancy services to clients across a variety of industries, including Health, Financial Services, Insurance, Pharmaceutical, Mining, Telecommunications, Education, Architecture, Medical Devices and Public Relations. Marg’s measured approach and insight coupled with her innate ability to build rapport readily enable her to help others minimise risks, operate more strategically and gain critical perspectives to make significant positive changes.